Receive Shipments in 21 Days

Using digital automation and deeply integrated partner relationships, Jewelcounter delivers most standard products within 14 to 21 days of receipt of the purchase order. Production starts the day the order is received, and the gemstone & findings sourcing happens as a parallel activity. Once all the parts come together, your order is packed and shipped to its ultimate destination in 7 to 14 days. If you have chosen for your goods to be assayed, we will gladly do that as well and deliver the piece with the hallmark.

If your orders include non-standard materials like differently shaped diamonds or gemstones, or there are disruptions to supply chains due to unforeseen circumstances, delivery make take longer than usual. In a rare situation like this, our customer service teams will get in touch with you to find a most appropriate solution.

You may use our order tracker to check on the progress of your order on the production floor, and location status once it is shipped out to your store.